Tool Use

Use of Tools allows Simpler's AI to function as an authorized agent within enterprise systems, executing predefined functions through secure API endpoints and not just by retrieving information. When the AI determines that action is needed, it calls specific tools that connect to CRM systems, databases, or management platforms to perform operations such as: updating records, scheduling meetings, generating documents, or modifying data entries.

Each tool is a specially crafted function with defined parameters and permissions that the AI can invoke when relevant conditions are met in the conversation. The system maintains strict authentication and authorization protocols, ensuring that the AI performs actions only within its defined scope, while comprehensive audit logs are generated for every executed operation.

This architecture transforms the AI from a passive information provider to an active participant in the system, capable of autonomously completing entire workflows, reducing task completion time from minutes to seconds, while fully maintaining compliance and security standards.